A NOTE TO OUR CUSTOMERS

Monday 4th January 2021

Dearest customers and friends,

We would like to reassure you that it is business as usual at Sweetpea and Willow, but we have made some changes to protect our staff and customers.

In response to recent Covid-19 updates, our showroom will remain closed and White Glove Delivery will remain suspended until further notice. Some of our teams are now working from home and are best reached via email. Please kindly send any order enquires to info@sweetpeaandwillow.com, sales enquiries to sales@sweetpeaandwillow.com, and press or marketing enquires to press@sweetpeaandwillow.com. While our teams will endeavour to respond as soon as possible, there may be longer than usual response times.

Manufacturing will be continuing as normal with our Customer Service and Sales Teams working to assist you with orders and keep your lovely pieces of furniture in production to meet your deadlines. Rest assured that if you have ordered with us, your goodies are still being prepared for you; and if you are a first time customer, we encourage you to shop with confidence.

DELIVERIES

While our teams are still carrying out deliveries, in response to the latest government advice, we have had to suspend White Glove Delivery and our delivery teams will only be able to make contactless deliveries as far as your doorstep. If you have any concerns, please call us on 0345 257 2627 and we will be more than happy to answer any of your questions; otherwise, you will receive a call before your delivery from our lovely logistics team with all the information you need.

ESCAPE AND REWIND

Over the coming weeks, we will aim to keep you entertained and inspired with lovely posts on our social channels and with our fabulous newsletter. Make sure you are following us @sweetpeaandwillow on our socials and are signed up to our newsletter so you don’t miss out.

Stay safe, look after each other!

Love,

Matt, Jacquie and the Sweetpea & Willow Team x



Contact Us

CONTACT US

If you have any enquiries, feel free to get in touch using one of the following methods. We’re happy to help!

Phone Us

PHONE

Our lovely customer services team can be contacted by phone on:

+44 (0)345 257 2627


Monday - Friday from 9.00am - 5.00pm. Out of hours, please leave a message and we will get back to you on the next working day.

Email Us

EMAIL

For sales enquiries, please contact
sales@sweetpeaandwillow.com.

For enquiries related to trade sales. please contact trade@sweetpeaandwillow.com.

For delivery information, contact delivery@sweetpeaandwillow.com

Live chat

LIVE CHAT

Contact us via Live Chat on Monday - Friday from 9.00am - 5.00pm. Out of office hours, please leave a message and we will get back to you on the next working day.

Showroom

SHOWROOM

Our showroom has been temporarily closed in line with the government guidelines.

LEAVE US A MESSAGE

Alternatively, feel free to contact us using the form below and we will be in touch the following working day.

Every now and then we send out a newsletter that is full to the brim with goodies our latest and greatest offers, discount vouchers and plenty of style tips. Please untick the box if you do not wish to receive our essential guide to Sweetpea & Willow.