International

International shipping with Sweetpea & Willow in 3 steps

 

If you love our Sweetpea products but live far far away, no need to worry! We are able to ship our items to almost anywhere in the world! We have gone to great lengths to source the best shippers in the business who will deliver your goods with the same high level of service that we provide for all of our UK customers.

All the info below should answer any questions, queries or quibbles you might have about our international deliveries and shipping. But if you do happen to have any further questions send an email to delivery@sweetpeaandwillow.com or give us a call on +44(0) 345 257 2627 and we’ll do our very best to help!

Please note: International charges are not inclusive of import duties and taxes. It is the responsibility of the recipient of the goods to pay any fees incurred.

International shipping with Sweetpea & Willow in 3 steps

To complete an international order with us just follow these three simple steps:

1. International Enquiry Form

Prior to placing an order, please complete the enquiry form at the bottom of this page. In no time we’ll be contacting you with a quote for your delivery.

2. Place order

Once you’ve received the shipping quote back from us and you are happy to proceed, you can place your order online or over the phone. Payment can be made using debit/credit card, PayPal, cheque or bank transfer.

3. Collection, shipping and delivery

We’ll keep you updated every step of the way. We will inform you as soon as your items have left our warehouse and provide you with any relevant tracking information. If you’re collecting the goods yourself or with a 3rd party, we’ll advise you as soon as the goods are ready for collection.

In general, we are able to arrange for delivery of your items to your door at a time convenient to you. Due to health and safety legislation overseas we are often unable to provide delivery beyond the ‘kerbside’. We advise that you have someone handy to help you manoeuvre and assemble your items.

Minimum order

There is no minimum order for international shipments. The shipping charges are usually better value for money for larger orders. However, if you only need the single piece of furniture, that won't be a problem. We have very competitive shipping rates for smaller pieces and accessories which are handled by our express couriers.

Quality control of goods

Prior to dispatch from the UK, our dedicated team will ensure your items have been quality controlled. All of our shipments are fully insured for loss and damages

Please note if you are arranging your own shipping, we cannot accept responsibility for any damage to items once they have left our warehouse. We strongly suggest insurance is taken out with the shipping agents for all items on the delivery.

Delivery to the USA/Canada?

When shipping to these countries, it is common practise for our agents to require some additional information from you:

• Social Security Number
• Passport Details
• Power of Attorney