Sweetpea & Willow Showroom

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    15, The Metro Centre, Rennels Way, Isleworth, TW7 6NJ

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    To all our valued customers we hope this finds you well. Here is an update on how Covid19 is affecting our business.

    As you are aware, we have moved our business remotely and kept things running as normally as possible with the safety of our staff and customers at the forefront of our minds. Since our last update, we have been informed that many of our suppliers, factories and fabric houses have paused manufacturing, making our side of the business very difficult to operate. We have therefore made the very difficult decision to temporarily 'pause' the day-to-day running of Sweetpea & Willow for now.

    Please note that you can still safely place orders online, and as soon as the government lockdown is lifted, we will work on getting them all processed as soon as possible. As mentioned on our delivery page, this will mean things will take a little longer than usual. If you do have any questions, then please email us at sales@sweetpeaandwillow.com and we will endeavour to answer your questions within 48 hours.

    If you currently have something in production, our lovely staff will have been in contact with an update about your item(s) and if you have any further questions, please email the address above. We will be still beavering away in the background on our social channels and you can stay tuned in as we update you with interiors inspiration, news, and the odd competition.

    We have popped together a few key questions that you may find helpful below.

    We look forward to serving you again as soon as government lockdown is lifted, and we send all our love and thoughts to yourself and your family, and wish you good health.

    Love Matt and Jacquie Dunton x

    Helpful Questions and Answers

    Q. Can I still order?
    Yes! You can still order online. However, due to a recent government lockdown things may be delayed a little. We have been given guidelines that items may incur an additional 3-4 week delay, but this is all subject to change based on government guidelines. Rest assured the moment we are given the go ahead that it is safe to invite our staff back in to our offices, we will endeavour to get orders processed and delivered to you as quickly as possible. We are certainly transactional each day, and therefore orders received will be processed on a date of order preference.

    Q. Is your showroom still open?
    We're afraid that in order to keep our staff and customers safe, we have had to temporarily shut the showroom. We will open our doors the moment government lock down is lifted and all is safe to resume as normal. Please sign up to our e-newsletter, which can be found at the lower right of the home page, and you will be the first to hear the news.

    Q. What if my order is still in production?
    As production is paused for now, it is inevitable that it will be delayed. We have tried to contact all customers to update them on delivery dates, and as soon as the lockdown is lifted, we will contact you with an update at the earliest opportunity. Once the production of your item is fulfilled and our suppliers commence deliveries again, we will get your items to you as soon as we can. Please feel free to email us at sales@sweetpeaandwillow.com and we shall endeavour to reply to you within 48 hours.

    Q. Can I still get in touch with your customer services team?
    Yes of course; we are here to help. You can email us anytime on info@sweetpeaandwillow.com and one of our lovely team will endeavour to come back to you within 48 hours.